Owner FAQ


Why work with a NARPM Property Manager?


NARPM® property managers have heightened expertise and industry knowledge to assist them in doing the best possible job. They are real estate professionals who know first-hand the unique challenges of managing rental property in today’s constantly changing economic and legislative environment. And they know how to manage those challenges to everyone’s benefit. They can maximize rents and income for you; and they will manage the property efficiently, professionally and economically.


How do I know if I am getting a good tenant?

We do a thorough credit check, national background and social media check, employment and residence verification for every adult who will be living in the house.


What happens if a tenant does not pay rent?

We follow a strict procedure which includes legal notice of contract breach, personal contact with the tenant in an effort to work things out and ultimately a court hearing, judgment and eviction if necessary.


How do you handle evictions?

We utilized a third party vendor, Texas Eviction LLC, who specializes in filing the proper paperwork and all court communication.


How much does eviction cost?

A full service eviction can cost about $500.00. If your tenant requires a constable escorted eviction this can cost more because owners are responsible for the cost of moving a tenant personal belongings out of the residence and to the curb. We see about 1-2 constable escorted evictions each year.


When will I receive my rental income?

Rents are due in our office on the first of each month. To avoid violating trust accounting laws, we need to wait until rent checks clear before we can send payment to you.


Owner disbursement checks are mailed or deposited on or before the 15th of the month. We post owner statements to the Owner Portals on the 14th of each month, and you will receive an email with a link that will connect you with your statement, any completed work orders as well as any paid invoices.


Am I informed of all repairs made on my property?


Our standard management agreement includes emergency service consent as well as authorization of non-emergency repairs up to $500 dollars. For non-emergency repairs estimated to exceed this threshold, no work is initiated without your approval. However, we need to be aware of Landlord Tenant Laws which provide us with specific timelines on repairs being done, so time is of the essence when dealing with repairs at your property.


How do I know the repair people will do quality work?


We utilize a large network of licensed local contractors, most of which have been doing work for us for many years. We are experts in finding you the best price for the job, and require all our third-party vendors to have the highest level of professionalism and quality.


Do you charge an additional fee for maintenance?


No, we don’t.


What types of rental properties do you manage?


We specialize in residential homes, multi-family and condominiums throughout Harris County. We also manage some Commercial Complexes.


What areas of Houston do you service?


We are in the process of narrowing down our geographic region in an effort to provide excellent service to our customers. The best way to find out if we can assist you with management is sending us an inquiry on our contact form on the main page and provide the address of property.


What are the policies regarding pets?


Statistics indicate that 75% of renters own pets. Restricting pets reduces the number of available, qualified tenants. Pets will be screened and pet references checked out. An additional pet deposit is always required for cleaning/misc costs.


Will you use my brother, neighbor, or friend do to maintenance work? They are really good.


No. That is unless your neighbor, brother or friend is licensed, bonded and insured in the State of Texas. The potential for liability is just too large for us to consider.


What do I need to do to get my property ready for the market?


We have found that the better a property shows the faster we can rent it. Paint should be in good shape with any marred areas or large nail holes repaired and touched up. Carpets need to be professionally cleaned, appliances need to be in good working order, and a professional deep cleaning gets the property ready to show. We have a network of people who can help you out with any of these things if you need.


How quickly can you lease my property?


Answering this question is like trying to predict the stock market. We have seen the same home rent in several days during one vacancy and then take several weeks during the next. Many factors are considered here and include: location, time of year, price, quality of the applicants, and just being in the right place at the right time. Patience wins out over panic every time. Finding a tenant is easy but finding the right tenant is an exercise in persistence and sound principles.


How do you document a move in or move out inspection?

Prior to the the beginning of a lease, we photograph a vacant property to document condition.


How long have you been around?


Evan has a background in engineering and has been an established real estate broker in Houston since 1983. Shana has a background in law enforcement and has been in the industry since 2014.


How many units do you manage?


Right around 300.


Do you sell real estate as well?


Definitely! When we are not actively engaged in management activities, we enjoy representing our clients on the sales side.


What do you expect from me as an owner?


To not have to worry about your rental property, to trust that as a professional property manager and your agent, we will always work in your best interest, and to understand that rentals are an investment and sometimes investments require money in order to keep gaining in value.


Do owners have any input in picking the tenants?


Federal Fair Housing laws are very strict on tenant selection. We have to base our decisions on qualifications. For this reason, owners have little input because we walk a  fine line with leasing laws.


What is your monthly charge?


This is dependent on the number of units that we manage for any given owner.


What is your termination policy?


We want to be a good fit for our clients, and our clients to be a good fit for us. We understand that with different methods of communication and personalities sometimes we are not a match. As long as all expenses are settled, there is no “termination” charge or waiting period.